Legal

Privacy Policy

Last updated: 31 May 2026

Important: Housed is a marketing and lead generation company. We are not a real estate agency, and we do not provide real estate services, property valuations, or investment advice. By using this website, you are engaging with a marketing platform that connects homeowners with independent, licensed real estate agents.

1. Who we are

Housed ("we", "us", "our") operates the website housed.co.nz. We are a New Zealand-based marketing and lead generation business. Our service connects homeowners who request property appraisals with independent, licensed real estate agents who operate in their area.

We are not a real estate agency and are not licensed under the Real Estate Agents Act 2008. Any property appraisal arranged through our platform is conducted by an independent licensed agent — not by Housed.

2. Our commitment to your privacy

We are committed to protecting your personal information and complying with our obligations under the New Zealand Privacy Act 2020. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

3. What information we collect

Information you provide directly

When you submit a form on our website, we collect:

Your name
Email address
Phone number
Property address
Property type and bedroom count (if provided)
Your reason for requesting an appraisal
Suburb of interest

Information collected automatically

When you visit our website, we may automatically collect basic technical data including your IP address, browser type, pages visited, and how you arrived at our site (for example, via a Google advertisement). This data is used solely for website performance and analytics purposes.

4. How we use your information

We use the information you provide for the following purposes:

To match you with a local agent. Your contact details and property information are passed to one independent, licensed real estate agent in your area who we have identified as appropriate for your suburb and situation.
To communicate with you. We may send you a confirmation email and, if applicable, follow-up information about the Housed service.
To improve our service. Aggregate, anonymised information may be used to understand how people use our website and to improve the experience.
To comply with legal obligations. We may retain records as required by applicable New Zealand law.

5. Who we share your information with

We share your personal information with the following parties:

Partner agents. Your contact details and property information will be shared with one independent, licensed real estate agent in your area. That agent is a separate business from Housed and operates under their own privacy obligations.
Service providers. We use third-party tools to manage form submissions, store data, and automate communications. These providers are bound by appropriate data processing agreements.

We do not sell your personal information. We do not share your information with multiple agents simultaneously without your knowledge. We do not share your information with any party for marketing purposes unrelated to the property appraisal you requested.

6. How long we keep your information

We retain your personal information for up to 24 months from the date of collection, unless you ask us to delete it sooner or we are required by law to retain it longer.

7. Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of any information that is inaccurate or incomplete
Request deletion of your information (where we are not legally required to retain it)
Withdraw consent to our use of your information at any time
Make a complaint to the Office of the Privacy Commissioner if you believe we have breached our obligations

To exercise any of these rights, contact us at privacy@housed.co.nz.

8. Market statistics and property data

Statistics and market data displayed on this website are derived from publicly available property sales and market information. This data is indicative only and is presented to provide general context about local property markets. It does not constitute a property valuation, investment advice, or any form of professional advice.

Housed makes no representation as to the accuracy, completeness, or currency of any statistics displayed. Property markets change frequently and individual properties will vary significantly from suburb-wide figures. You should obtain independent professional advice before making any property-related decisions.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies will not affect your ability to use the core features of our website.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. The most current version will always be available at housed.co.nz/privacy-policy/ with the date of last update.

12. Contact us

If you have questions about this privacy policy or how we handle your personal information, please contact us at privacy@housed.co.nz.